Refund policy

Email [email protected] from the address you bought with and tell us what you bought and why it isn't right. We reply within two business days, and approved refunds go back to the card you paid with, usually within five to ten business days depending on your bank.

If the plan doesn't fit your business, tell us within 14 days of buying it and we'll refund it in full. We'd rather fix it first — often a detail in your answers was off — but the refund is yours either way.

Cancel up to 48 hours before the session starts for a full refund, or move your seat to a later date at no cost. Inside 48 hours we can move your seat but can't refund it, because the session is already staffed and planned. If we cancel or move a session, you always get the choice of a later date or a full refund.

Cancel any time and the next charge stops. We don't charge partial months, and we don't refund a month that has already run — you keep access until it ends, and anything you have already unlocked stays unlocked. If you were charged after cancelling, that's our mistake and we refund it in full.

These are quoted individually and booked with a deposit. The deposit covers the discovery and planning we do before the build and isn't refundable once that work has started. If we haven't started, it's refunded in full. Anything invoiced but not yet delivered is refunded if we part ways mid-project.

Money you have paid to another company — your hosting, domain, or the website builder itself — is not ours to refund; those are between you and that provider under their own terms. We'll happily help you ask them.

Please contact us before raising a dispute with your bank — we almost always sort it faster. Read this alongside our terms of service.